Results Of
Questions To Dan Webster , SAG
I want to follow-up on the Servline24
questions that were raised during my
presentation at the New England User
Group meeting earlier this month. I
would appreciate it if you could
distribute this to those who attended the
meeting.
?- why is there a 30
second timeout?
The only timeout we
are aware of is 5 minutes in the Request
Management section, not 30
seconds. The current design for Servline24
holds resources on the Server while a
new request is entered. If this
limit was not imposed, the server might
get overloaded by users who drop
sessions and never complete their
session or signoff. Quest behaved the
same way, with regard to the timeout.
? - how to get access to
documentation without going into the secured
area?
We will investigate
this a bit further to see if there is any change
that could be implemented. There
is an alternative, for those who only
wish to access documentation via
Servline24.
- there
is a documentation only ID. A customer can register for such
an id on SL24 and there is a
Documentation Only section, they will need to
mark that box.
<http://servline24.softwareag.com/public/MyServLine24/register.htm>
? - department
id's / pswds - for use by multiple users simultaneously (not
necessarily unique?
We have no control over users coming and going from departments or
companies and with generic ids there is
no control and no way to secure
the ids. We can only work with
contacts that have purchased the
maintenance. Our resources are
limited so we want to reserve our time and
efforts for these identified customer
contacts.